When a buyer purchase several items from a multiple item listing, the eReport Pro seems to recognize only the per item price, not the total purchase. For example, a buyer recently purchased four memory cards at $89.95 each for a total purchase price of $385.80 and Express Mail shipping. Upon transmitting the transaction to Shipsurance, I received the message that the parcel was fully covered by the Carrier and the transaction was simply filed under "History" with zero $100 units shown.
I manually added the parcel via Quick Add Shipment so all is fine for now. But is there a bug to be fixed? Or do I just need to watch for these occurances and use Quick Add to ensure full insurance?
No, this is not a "Combined" purchase. It is a single fixed price listing for an item with multiple units available. The Buyer has the option to buy one item, or more than one. In this case the Buyer bought four memory cards. The software shows the price for just a single unit in the "Final Bid" column. It shows the correct total for four cards in the "Final bid + S&H" column. But then it incorrectly shows the price for a single unit in the "Total Declared Value" column. Consequently, the number of $100 units is based on a single item, rather than the four that were purchased and shipped.
